Careers

Personal Assistant to CEO - Kensington Store

We’re looking for a suitable talented candidate. Unlike in other firms PA Roles, here you will be exposed to highest level of daily multi-tasking. Company will train you on the job to adapt you to our company requirements. This is a process which could take well over six months. Hence, we expect only serious candidates aiming for a long term carrier to apply for this role.

Job type : Full Time & Permanent (42h 45m Paid per week)

Salary : £8.00 Gross per hour (£17,784.00 Gross per annum) + 28 Days paid holidays every year inclusive of public holidays.

Working Hours : Monday to Friday 9.00am to 6.15pm (30 mints Lunch Break)

Saturday 10.00am to 6.15pm (30 mints Lunch Break)

Monday, Friday and Saturday – Fixed Working Days

Tuesday to Thursday – You will work two days and the other day is your day off.

Job description

Daily email, telephone calls management – Sales:

  • Responding to sales enquiries : Worldwide sales enquiries will arrive daily from company’s each operating sales platform. These will mainly include KICKmobiles official online stores on eBay, KICKmobiles official stores on Amazon market places, kickmobiles.com, London Luxury Store, Direct sales enquiries from B2B (Business to Business Customers), Enterprises, Government customers and any other sales channel platforms that company may add in the future.

  • Printing sold/completed sales orders and corresponding payment receipts.

  • Saving these emails in appropriate folders for future reference.


Daily email, telephone calls management – Purchasings:

  • Reading and briefing CEO on offers comes from suppliers, vendors.

  • Placing orders with suppliers, vendors once approved by the CEO.

  • Printing purchase orders/emails and corresponding payment advice.

  • Replying to supplier, vendors queries swiftly and coordinating with them to resolve issues.

  • Saving these emails in appropriate folders for future reference.


Daily email, telephone calls management – Sales Returns:

  • Reading, listening and understanding return requests arriving from each sales flat form.

  • By applying the return accepting policy unique to each sales flat form, accepting/rejecting returns requests.

  • On receipt of the return goods, pass them to in house Support Team to verify and confirm the fault/s.

  • After support team verification, processing refunds and notifying the customers of the outcome.

  • Coordinating with suppliers to send back the return goods for credit/replacement/repairs.

  • Saving these related email correspondence in appropriate folders for future reference.


Daily Daily email, telephone calls management – Warranty Support:

  • Reading, listening and understanding warranty repair/replacement requests arriving from each sales platform.

  • Directing customers to manufacturer warranty repairs where applicable.

  • Issuing warranty repair returns authorizations where manufacturer warranty support is not present directly to the customer.

  • On receipt of the warranty repair return goods, booking the Warranty Repairs with the manufacturer.

  • Coordinating with the internal team to send the faulty goods to manufacturer for repair/replacement.

  • Coordinating with the internal team to dispatch the warranty sorted goods back to customers and notifying the same to customer.

  • Saving these related email correspondence in appropriate folders for future reference.


Daily email, telephone calls management – Charge backs, Disputes, Cases opened:

  • Reading, listening and understanding “Charge backs", Disputes, Cases opened” arriving from each sales platform.

  • Scanning appropriate “Charge backs, Disputes, Cases opened” defending supporting documents.

  • Responding to defend “Charge backs, Disputes, Cases opened” with scanned supporting documents.

  • Saving these related email correspondence in appropriate folders for future reference.


Daily email, telephone calls management – Couriers:

  • Reading, listening and understanding queries comes from each courier with respect to goods in transit.

  • Responding to courier’s queries with appropriate additional information requested.

  • Saving these related email correspondence in appropriate folders for future reference.


Daily Daily email, telephone calls management – Other/Miscellaneous:

  • Reading, listening and understanding all other enquiries comes as part of the company’s daily operations.

  • Responding to those queries appropriately in an efficient and timely manner.

  • Saving these related email correspondence in appropriate folders for future reference.

Desired Skills and Experience

Must have Skills / Interests / Qualities:

  • Excellent written and communication skills (English).

  • IT Skills (Ms Outlook, Ms Excel, Ms Word, Paint, Notepad, Browsing the internet, Website navigation).

  • Typing speed between 55 and 80 words per minute (wpm).

  • Ability to maintain tact, discretion and confidentiality.

  • Ability to prioritize tasks and carry out several tasks at the same time (multitasking).

  • Ability to work under pressure.

  • Ability to work well (Accuracy and attention to detail) and willingness to learn (Adaptability).

  • Ability to go the 'extra mile' to solve a problem.

  • Excellent organisational and interpersonal skills.

  • Positive "can do" attitude.

  • Full flexibility.

  • Punctuality.


Following Skills could be advantageous:

  • Ability to speak and write multi languages (Spanish, French, German, Italian).

  • Knowledge or interests about mobile phones and brands.

  • A recognized qualification in office skills.

  • Previous/current experience in similar role.

Note : All applicants must have the Legal Right to work in United Kingdom.

Providing assistance to cover store shift, during store staff daily lunch break, absent days or holiday periods.

Providing assistance to goods dispatch team in preparing daily shipments during their busy periods.

Standing in for the CEO in his absence. Acting as office manager and supervising other staff, during CEO absence.

Any other general day to day routine that may arise as part of the company and/or store business.

Please apply via LinkedIn or email your CV to info@kickmobiles.com and indicate your earliest start date.

What happens once you submit an application?

We will review your application and will contact you if you are successful.

If you do not hear from us within 7 working days of sending your CV, you may consider that the application has not been successful on this occasion.

We thank you for your time and interest express in KICKmobiles® Ltd.

Please Note :

- Strictly no agents

- If your CV includes a covering letter (would be great)

- Please ONLY apply via email, no calls.